Data Retention and Deletion Policy

1. Scope

This policy explains how Nurvia retains and deletes information associated with the Services. It supplements the Privacy Policy and, for organizational customers, the applicable Data Processing Agreement.

2. Retention schedule

| Information | Standard retention | Deletion or expiry | |---|---|---| | Account and workspace information | While the account or workspace remains active and the information is needed | Covered active records are removed within 30 days of a verified deletion instruction | | Saved plans, conversations, files, and…

3. Disconnecting a service

Disconnecting a connected account stops new tasks and ordinary credential use through that connection. Pending tasks are cancelled where they have not already been committed to the external service.

4. Deletion requests

You may request deletion of an account, workspace, conversation, imported source, or individual record through available product controls or privacy@nurvia.app. Requests are verified proportionately. For organization-controlled information, we follow the authorized organization’s instructions and applicable law.

5. Backups and recovery

Backup copies awaiting expiry are restricted to recovery use and are not available for ordinary account access. When a backup is restored, applicable deletion instructions are reapplied before the information is made available for normal processing.

6. Legal retention and independent recipients

We may retain limited records where required by law or necessary for a specific legal claim, security incident, or dispute. Such retention is documented, access-restricted, periodically reviewed, and ended when the justification no longer applies.

7. Further information

Detailed information about applicable service-provider retention, processing locations, and deletion procedures can be requested from privacy@nurvia.app. Contractual deletion requirements are available through the Data Processing Agreement.

Related

• Legal Nurvia’s agreements and policies: terms, privacy, data processing, security, retention, cookies, messaging, acceptable use, and vulnerability disclosure.
• Terms of Service The terms governing Nurvia, Nuri, Autoflow, accounts, subscriptions, and authorized actions.
• Privacy Policy How Nurvia collects, uses, protects, and shares personal information, and the choices available to you.
• Cookie Notice How cookies and similar technologies are used, and how to manage your choices.
• Acceptable Use Policy Requirements for lawful, authorized, and responsible use of the Services.
• Trust & Security Privacy, security, and AI data handling at Nurvia: no model training on your content, permission-based actions, and clear retention.